It took a few months for users in the field to be comfortable working with the system. The challenge for us was training our branch office employees. Generally, Chrome River was well received. Chrome River has been able to create a system that would meet our needs and work for us as a firm. Working with our project manager and the Help Desk, we were able to make certain rules group exceptions that tailor to our company. Our project manager was extremely knowledgeable of the Chrome River product and quickly understood the representative need for an automated system. I would highly recommend Chrome River to any organization looking to fully automate their current processes. Since Chrome River has gone live, we have been able to streamline our Invoice and Expense process with a paperless, and automated solution that benefits the Finance organization and our business partners. Egencia and Emburse Chrome River's fully integrated travel and expense ecosystem empowers you to create a pre-approved set of travel booking. Our project manager was fully aware of this and was still able to cater to our needs. The representative was extremely aggressive in implementing two major changes in such a small window. The time and resources involved in the implementation and training on Chrome River Invoice and Expense was well worth it. Invoice and Expense Automation at it's Finest
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